Financial sustainability
Flexibility and smart customer solutions
By starting from and adapting to our customers’ needs and requirements, we become attractive and competitive.
For us at Wibax, financial sustainability means being flexible at all times to our customers’ needs and being able to adapt quickly in an ever-changing world. When we focus on value-generating customer solutions, we can actively work to adapt our operations for the development of an up-to-date and sustainable product portfolio and logistics. This is reflected in our financial sustainability strategy.
Among other things, we work with:
Product development
Part of the development of our product portfolio is a line of new, self-produced products within the company Wibax Production AB in Piteå. In 2023, we started producing two new products – WiALG and WiPLEX. WiALG is aluminium sulphate in granular form, which is used, among other things, for water purification, as an additive in paper production and an accelerator in shotcrete
To be responsive and flexible to our customers’ needs, we conduct frequent dialogues with them.
Our strategic goal is that 98 percent of surveyed customers should consider themselves to have received what they expected, or more, from Wibax as a supplier.
Follow-up is conducted through frequent customer surveys in the form of telephone interviews, where the customer can rate Wibax in matters concerning, among other things, interaction, safety and product quality.
